Refund and Returns Policy

Return & Refund Policy

Eligibility for Returns

• Returns are accepted only for damaged, defective, or incorrect items.
• Items must be unused, unopened, and in original packaging.
• Customers must notify us within 7 days of receiving the product.

Non-Returnable Items

• Opened tea packets or perishable items.
• Customized or private-label orders.

Refund Process

Approved refunds will be issued to the original payment method within 5–7 working days. For bank transfers, processing may vary depending on your bank.

International Orders

Due to customs regulations, returns on international orders may be limited. Please contact us for assistance.

Contact Us for Returns

Email: support@kmaxceylon.com
Phone/WhatsApp: +94 76 839 8008